Oh let me count the number of times I wish I could just slit my wrists after having spent 2 hours yesterday and another hour today just trying to talk to AT&T.
Yesterday, I disconnected AT&T Uverse from a residence in Texas and then tried to confirm if service would be available in Pesacola, Florida. Those two seemingly simple tasks took an hour each of mostly waiting on hold and required two separate phone calls (because, of course, some jackass in a cubicle in Texas could not possibly be cross-trained to do anything for services in Florida…)
After much investigation for alternatives of internet service in the Pensacola area, it is obvious that this town is still behind the curve technologically and the only real choice is DSL vs. Cable. And, since the Cable companies in that area also seem to be offering circa 1990 level of technology, I will be using DirecTV. I am unlikely to get a landlord to allow me to fully install another cable outlet (holes in the wall, etc.), so it looks like DSL is the only choice. You can imagine my joy when I see that Bellsouth (aka AT&T) is the only provider.
So, I tried to sign up online for DSL only (no phone required), but that did not work and so I just wasted another hour of my life with a goddam phone to my ear blaring horrible elevator music just to set up a shitty DSL service (a “yawn” 6 mbps down and a very disappointing 512 kbps up).
Oh, and the kicker: They are forcing me to take their piece of junk DSL router, which costs $75. Apparently, there is a rebate, but I went to their website and I am told that there is no rebate available. Well, the upside ot this is that I won’t be anxiously waiting by the mailbox for said rebate…
Please never let me meet the CEO of AT&T in a dark alley…
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