« AT&T FUCKING SUCKS !!!
More AT&T Billing Fiasco »

The Hate for AT&T Continues… Let’s Count the Ways They’ve Screwed up.

Things that AT&T have screwed up, just over the last 2 months. Keep in mind, every one of these issues involved 20 to 120 minutes on the phone with their customer service, dealing with crappilyy designed voice prompts, multiple transfers, etc.

  1. I cancelled AT&T Uverse on January 23rd and moved to an area where AT&T Uverse is not available, they sent me the RMA kit to return the equipment, which I did, but yet they have still billed me for February and March for a service that does not even exist at my current location. It was funny how the person on the phone said, “but I see you are getting service at …blah … location”, and I said, “but Uverse does not exist at that location”… I’m still waiting on a the “manager” to correct this case.
  2. I tried to cancel AT&T bobile broadband since I don’t need it anymore after a job change, but I was still on a contract. Fine. I lowered the data rate to save money for 2 months with the plan to cancel. Guess what, they retro-actively billed me for like 15 GB of data on the lowest data rate plan and billed me for $6,702.36. This was fixed, but only after a week of calls to check up on it.
  3. I originally ordered AT&T DSL at my new location (believe me, I had no choice, it was this or dial up). They set me up with the 1.5 mb/s data rate even though I ordered the 6 mb/s data rate. This took one month to resolve and was unable to stream movies from NetFlix which I do often.
  4. Related to the new order of AT&T DSL, I ordered the WiFi modem which supposedly is reimbursed. I got a regular DSL modem; spent a few hours on the phone to get the modem I originally ordered; was supposed to get a box to send back the first modem but have not and now I have a bill for $250 for both of these modems and I’m told I somehow don’t qualify for the rebates any longer… I hung up when at least trying to get the stupid RMA box sent to me – after being on the phone for 30 minutes while at work with patients waiting in the office hearing me yell at the AT&T rep about them wasting my time.
  5. Again related to the AT&T DSL at our new home. This was supposed to be turned on February 1st. But the dumb fuck on the phone activated it the day that I placed the order (mid-december) so we had to pay 1 1/2 months of bills for a service we did not use..
  6. Every time I call AT&T the stupid fucking bitch on the voice prompts wants a phone number… but we don’t have a phone number because this is the 21st goddam century and we use cell phones… then I just scream at the phone and push digits on the keypad until I get to someone and then I’m on hold or transferred 3 times until I get some jackass who “might” know what they’re doing. Every once in awhile I get someone nice. Why in the world are the jackasses still employed? I wish I could tell someone the 2 or 3 nice helpful people so those guys/girls can get a fat raise… I do thank those couple people.

 

There’s 3 or 4 more issues, but have to get back to work… not that I haven’t wasted about 40 hours of my life with fucking AT&T anyway. I should send them a bill, I wonder if I can bill Medicare (or whatever their corporate health insurance is) for my time.

Share:
[del.icio.us] [Digg] [Facebook] [Google] [Technorati] [Twitter] [Windows Live] [Yahoo!] [Email] More »

Tags:

This entry was posted on Thursday, March 5th, 2009 at 1:04 pm and is filed under AT&T. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Leave a Reply

You must be logged in to post a comment.